FAQ

Amazon Music for Artists is available on both web and mobile. Click here for web. On mobile, head to the Apple App or Google Play Store and download the Amazon Music for Artists app. Once the app is open, you will be directed to sign-in using an Amazon retail account. If you do not have an Amazon retail account, you will need to create one in order to continue going through the sign-up and artist claim flow.

To claim an artist:

1. Search and select any artist
2. Press Claim This Artist
3. Fill out the requested application fields. If you are a CD Baby, DistroKid, TuneCore, or TuneCore Japan artist, you get instant access to the app when you authenticate using your distributor account login. We also provide the option for anyone to connect with their artist’s social media accounts for faster verification. The more information you are able to provide, the easier it will be to verify your relationship to the artist you are claiming.

Reach out to your Amazon Music team member for access to Amazon Music for Artists.

There are three levels of account access within Amazon Music for Artists.

• Owners are the first people who successfully register an approved claim on behalf of an artist. Owner accounts can do and see everything within Amazon Music for Artists.
• Admins have the ability to view all team members, add or remove individuals and assign access type to the artist account.
• Viewers can view data but are unable to take action within the app.

Anyone with either Owner or Admin access can add another person to their team by navigating to Settings in the upper right hand of the app from any artist page. From there, select “Manage Team Members” and click on “Add Team Member”. You’ll be promoted to enter the invitee’s information including name, email, and assign level of app access (Admin or Viewer).

Owners or Admins can remove a team member by navigating to Settings in the upper right hand of the app, selecting Manage Team Members, clicking on the user’s name, and selecting “Remove Team Member”.

Your Amazon retail account is used to access Amazon Music for Artists and can be updated here.

We recommend connecting your artist socials in the claim verification workflow for the smoothest approval. If that is not possible for whatever reason, please provide us with any of the following under additional information:

• a link to an official artist website where we see the email address you’re using to claim your Amazon Music for Artists profile.
• a link to a social media channel where we see your name and/or the email address you’re using to claim your Amazon Music for Artists profile is featured under “About”. The most helpful links are to Facebook, Twitter, Instagram, YouTube, SoundCloud, Bandcamp, etc.
• a link to a management company website where we see the artist’s name listed on the roster. Keep in mind, if you’re a manager we also want to see that the management company’s name is the domain name of the email address you’re using to claim the profile.

Your first artist claim will need to be approved by our team before you can issue another.

If you notice music on your artist profile from another band or artist of the same name, please help us correct the error with the following steps in your Amazon Music for Artists account:

1. Click on the incorrect album/song
2. Click on the three dot menu next to the title
3. Select “Report Issue”
4. Once the form is complete, click “Submit”

Our catalog experts will investigate and resolve the issue as quickly as possible, please allow up to 4 weeks for the changes to reflect on Amazon Music.

This may be a profile page and/or content delivery issue. If you can locate the content in the Amazon Music app on another profile page, you can help us correct this error using Amazon Music for Artists and following these steps:

1. Head to User Settings > Help
2. Select Report Issue
3. Select “My content is on a different artist profile”
4. Once the form is complete, click “Submit”

Our catalog experts will investigate and resolve the issue as quickly as possible.

If this is a content delivery issue, we encourage you to reach out to your label or distributor to deliver the missing title to Amazon Music.

All of our data within the app is a global summary of data across all tiers of Amazon Music’s service. The Last 24 Hour view within the app leverages the date & time in your phone settings and displays report tables in your current time zone. All other report time tables are shown in Coordinated Universal Time (UTC).

Data within the Amazon Music for Artists app is available from January 1, 2018. We aggregate All Time data weekly report views for Total Streams, Total Listener, and Total Voice Request graphs.

We strive to provide the most current data available within our app. Streaming data updates multiple times an hour. Other features in the Amazon Music for Artists app such as Fan Tiering and Daily Voice Index are updated periodically as noted in the app.

A stream is any play greater than 30 seconds within the time period selected.

A listener is the count of unique listeners in the time period selected.

Your music may have been released in various configurations (explicit/clean/deluxe/standard), across different labels or distributors, in different territories or at different points of your career. We aggregate this data and consolidate into a single entry, which is why you will see one album/single cover art to represent all products.

Only if you are listed as a Main Artist on that track’s metadata

Source of Stream is the location within the Amazon Music app from which a stream has occurred:

• Stations - streams from Amazon Music stations. Stations are personalized and endless streams of music, kind of like a radio station.
• Amazon Playlists - streams included on any Amazon Music curated playlist. Our programmers curate thousands of playlists across different genres, eras, contexts, and locales. These playlists offer a fixed number of songs and are updated frequently to ensure they stay current; our most important playlists are refreshed every week.
• User Libraries and Playlists - streams from a user’s My Music library or from any user-generated playlist.
• Browse and Search - streams generated from either Home (the Amazon Music consumer app start page), a search results page, artist detail pages, album and song detail pages, Charts, and our New Release page.

The Daily Voice Index helps evaluate fan engagement on Alexa relative to artists of similarly sized audiences – which we hope will help you measure the effectiveness of your marketing campaigns and give more reason to include Alexa in your promotion. Loosely speaking, we calculate the Daily Voice Index based on how many fans are requesting Alexa to play an artist’s music, including requests by artist name, track, album, or lyrics. We then compare this number against other artists of a similar size in a trailing 7 day period to determine the median. We then distribute the artist on a spectrum of “Cool”, “Warm”, “Hot”, or “On Fire” depending on where they perform compared to the median. The Index is updated daily.

Yes. Data is available to export in CSV format from the top of any Report page. Set the report date range from the drop-down menu that you wish to download, then click the download icon.

This feature is currently available on the web browser version of the app: https://artists.amazon.com/

This data should not be considered a finalized streaming report nor a royalty report.

We strive to give you as much real-time data as possible to help inform your marketing decisions. As such, data available in Amazon Music for Artists is subject to change and should not be used for financial reporting purposes. For financial or royalty questions, please contact your label/distributor.

Any explicit request to Alexa of your music that matched an artist, album, song, or lyric in our catalog. Voice Requests will either be: Requests could be either: “Alexa, play the artist _”, “Alexa, play the song _”, “Alexa, play the album_”, or “Alexa, play the song that goes_”. Streams of your artist music from within a playlist or a station are not included in this metric.

These are your listeners who are past the initial discovery phase and have actively returned back to your music, added you to their library and playlists, followed you, or purchased digital/physical music (except on amazon.jp). On average, your Fans drive over half of your total streams on Amazon Music, and over one third of them will continue to stream your music in the next 30 days. See how many Fans you have by navigating to the “Fans” tab of the Amazon Music for Artists app.

Superfans are a small, but extremely valuable, subset of your most passionate Fans. On average, these listeners drive almost one third of your total streams, and the majority will continue to listen to your music in the next 30 days. See how many Superfans you have by navigating to the “Fans” tab of the Amazon Music for Artists app.

The New Adds To Playlist module is sorted by descending add date (with newest at the top).

The NEW sticker calls attention to any song which has been included in a playlist within the last 14 days. You’ll encounter the NEW sticker within the Featured in Playlist widget on Song Detail Pages, as well as Songs On This Playlist widgets on Playlist Detail Pages.

Head to the Amazon Music for Artists app, and follow the instructions below:

If accessing Amazon Music for Artists on iOS/Android:

• Select the artist you want to manage
• Tap the Profile icon in the bottom right hand corner
• Under Profile & Tools, customize both your Profile Photo and Background Image using their respective edit buttons
• Choose image
• Resize your image to look your best.
• Tap Save

If accessing Amazon Music for Artists on web:

• Select the artist you want to manage
• Click Profile & Tools under Artist Tools in the left side bar
• Under Profile Details, customize both your Profile Photo and Background Image using the editing tools
• Choose Image
• Resize your image to look your best.
• Click Save

To look your best on Amazon Music, be certain your images meet the following requirements:

• Files must be either jpeg or png
• Profile Photo must be at least 500x 500 pixels.
• Background Image must be at least 1920 x 1440 pixels. For best results, we recommend the artist’s face be in the upper 40% of the image, roughly centered horizontally. See image below as a guide.
• Image file must be no larger than 15MB.
• Avoid text, logos and busy images.
• Image should not contain violence or partial/explicit nudity.
• Images should not contain any infringing materials. You attest you have all the legal rights to do so as described in our T&C.

Owners or Admins within Amazon Music for Artists can upload an artist image to display on Amazon Music and the Amazon retail website. These permissions are set under Manage Team in Amazon Music for Artists

New images take about 48 hours to appear across Amazon Music and the Amazon retail website.

On mobile, head to Settings > Support within the Amazon Music for Artists app and select “Other Issues”. Be sure to provide as much information as possible on your issues so our customer support team can assist.

Once your new music has been delivered to us, it will appear in ‘Profile & Tools’ under the header “New Releases” in the Amazon Music for Artists app. Any team member with Owner or Admin access will be able to submit one track per new release. One pitch will be accepted for each team type i.e. Artist team vs. Label team.

Ready to make a pitch? Jump into the app.

If it has been more than 24 hours since your new release was successfully delivered to Amazon Music and you still don’t see it under “New Releases”, try these troubleshooting steps:

1. Confirm with your distributor that your release has been successfully delivered to Amazon Music.
2. Confirm your new release is eligible for pitching - see following FAQ.
3. If by release date, you still don’t see your content appearing in “New Releases”, check to ensure your content is available for streaming from your artist profile on the Amazon Music app. Should you encounter a profile mapping issue, Report Issue within Amazon Music for Artists.

Some of the most common reasons a release may be ineligible to be pitched are:

1. it has been pitched previously by another team member.
2. it is more than 14 days after street date based on album-level metadata.
3. it has been previously released on Amazon Music

Once a pitch has been submitted, there is no way to make further changes. Be sure to coordinate with your team to ensure all important information has been included.

All pitches received through the tool are considered global. As part of your pitch, feel free to provide us country-specific marketing information in the open text field.

We will show which content has been pitched, but we will not show specific statuses regarding if a pitch has been reviewed, accepted/placed, rejected, etc.

Spotlight gives artists the ability to connect with fans by sharing music (any song, album, or playlist) alongside a personal voice message.

To create a Spotlight, head to Profile & Tools within the Amazon Music for Artists app.

Any artist can create a Spotlight. You must be an Owner or Admin of an artist or label team in order to publish content.

Fans* will find your Spotlight at the top of your artist profile page in the Amazon Music app and via the activity feed. They can also ask Alexa any of the following utterances:

“Alexa, play the [Artist Name] Spotlight on Amazon Music”
“Alexa, play music by [Artist Name] on Amazon Music”
“Alexa, play a track by [Artist Name] on Amazon Music”
“Alexa, play tracks by [Artist Name] on Amazon Music”
“Alexa, play [Artist Name] on Amazon Music”
“Alexa, play a song by [Artist Name] on Amazon Music”
“Alexa, play songs by [Artist Name] on Amazon Music”

*For details on the fan experience, head to artists.amazonmusic.com/spotlight

*For details on the fan experience, head to artists.amazonmusic.com/spotlight

From the Amazon Music for Artists mobile app, go to Settings > User Settings > Support > Artist Profile Page & Tools > Spotlight and let us know what you are experiencing. One of our support team members will do our best to assist you.

Each artist can only have one Spotlight, but it can be updated as often as you would like. Past content is not saved.

Intros are brief promotional liners (up to 15 seconds) for new releases that artists can create within Amazon Music for Artists. Intros are inserted into the Amazon Music playback experience for fans to discover.

To create an Intro, head to Profile & Tools > New Releases within the Amazon Music for Artists app.

Intros are short messages that set up an artist’s new release for fans. A Spotlight, on the other hand, is all about the narrative, giving artists up to 3 minutes to tell a story that provides fans with additional context behind any song, album, playlist, or station in the Amazon Music catalog.

Any artist can create an Intro. You must be an Owner or Admin of an artist or label team in order to publish content.

For details on the fan experience, head to artists.amazonmusic.com/intros

You can create an Intro for any new release at the album release level, whether they are full albums or single track albums. Instant gratification tracks (IG tracks) issued ahead of album release date are not eligible for Intros at this time.

Intros can be up to 15 seconds long. You can record a message in the mobile app or upload an MP3, MP4, or WAV file up to 5 MB.

Artists have the option to add a custom image that will appear when their Intro plays on visual devices. The image must be at least 1920x1440 and no more than 10 MB. We also provide a default image option, which is the album artwork of the promoted content.

You have 14 days after the street date for your release to create an Intro. You can set an expiration date of up to 30 days from the street date.

For details on the fan experience, head to artists.amazonmusic.com/intros

From the Amazon Music for Artists mobile app, go to Settings > User Settings > Support > Artist Profile Page & Tools > Intro and let us know what you are experiencing. Our support team will do the best we can to assist you.

Yes, you can create an Intro for multiple new releases, and they can be live at the same time.

Amazon Music for Artists is available in English, Spanish, German, Italian, French, Portuguese, and Japanese. We plan to add support for additional languages in the future.

If you need assistance, get in touch with someone on our customer service team.

• Sign in on the mobile app, click the Settings cog in the top right hand corner, select User Settings, and then click Support under Help.
• On web, User Settings can be found in the bottom left hand corner.

Included with a Prime membership at no additional cost is access to over 100 million songs ad-free. If you don’t see your music, talk to your label or distributor to get more information regarding Amazon Music Prime’s catalog.

If you didn’t add your music to Amazon, it’s likely been delivered by either your label or distributor. For any issues, please reach out to them directly to resolve. If your label or distributor did not add your music, and you believe it should not be on Amazon, you can make a claim to have it removed by filling out this infringement form which will contact our copyright team

Contact your label or distributor and ask them to issue a takedown request.

We support multiple main artist and featured artist roles. Contact your label or distributor and ask them to add the other artist as main artist or featured artist

As long as your name is listed as a main artist within the metadata, Alexa should respond correctly.

We license from both LyricFind and MusixMatch to publish lyrics on Amazon Music. For the best chances of displaying your lyrics in the Amazon Music app, make sure you have a publishing deal with a publisher that distributes through either LyricFind or MusixMatch.

If Alexa is having trouble with or mispronouncing your name or releases, please let your label or distributor know the proper pronunciation and provide a link to the product on Amazon Music.

The Mechanical Licensing Collective (MLC) is the entity that will administer blanket mechanical licenses for digital music in the United States beginning on January 2021. It was established pursuant to a federal law, the Music Modernization Act of 2018, to help get music publishers and songwriters paid. To learn more about the MLC and see what it can do for you, please visit www.themlc.com

A pre-save allows you to engage with fans on Amazon Music prior to your new release. Fans who pre-save your new release will automatically become followers on Amazon Music. On release date, fans will receive notifications to listen to the new album, which will automatically be saved in their Amazon Music library.

Our partners found.ee and feature.fm recently launched the pre-save function for Amazon Music, allowing fans to stay connected to their favorite artists.

Our partners found.ee and feature.fm recently launched the pre-save function for Amazon Music. Get started with found.ee here or with feature.fm here. Once you create a pre-save, you can link to the page from anywhere (eg. Instagram profile).

Denon DJ and Amazon Music recently announced a streaming integration for a new product, the SC Live 2. This 2-deck standalone DJ controller features a 7” touchscreen, built-in speakers, WiFi-connectivity, and full access to over 100 million CD quality tracks on Amazon Music Unlimited. Users have access to the full Amazon Music catalog, and track plays are reported under an individual Amazon Music Unlimited subscription. You can learn more about this new product on Denondj.com.

Yes, both charts include all available streaming tiers.

No, the country specific charts only include streaming from customers within that music territory.

Yes, all customers have access to the same chart and see the same ranking.

It is based on the total consumption with a requirement of the first 30 seconds of a song played by customers, counting all available subscriptions.

We are not able to divulge our algorithms but is based on upward velocity of consumption.

A song must be played for at least 30 seconds to count as a play and contribute to any of our charts.

On our mobile app, tap on ‘Find’ and then ‘Charts’ under the ‘Listen your way” section. On our desktop app, click on the Search bar and then ‘Charts’ under the ‘Listen your way” section.

Top tracks/albums and Trending charts globally and by territory.

Yes, on the Charts page you can filter charts by territory.

No

Yes, on the Charts page you can filter charts by genres.

We refresh Top charts at least every 24 hours and Trending charts every 2-3 hours.

Not at this time.

Amazon Music Unlimited offers access to over 100 million songs in HD, ad-free and on-demand. This comprehensive digital streaming service includes offline listening with unlimited skips, popular new releases, a wide variety of hand-curated playlists and stations, plus the largest catalog of ad-free top podcasts.

Included with a Prime membership at no additional cost is access to over 100 million songs ad-free and the largest catalog of ad-free top podcasts. Prime members can discover new music and podcasts based on likes and can shuffle play any artists, album, or playlist.

Amazon Music offers thousands of stations and top playlists and millions of podcast episodes in an ad-supported experience, providing free streaming to anyone using the Amazon Music app on iOS, Android, Fire TV, Fire Tablet, Echo devices, a growing list of Alexa-enabled devices, and Amazon Music on the web.

Our ad-supported experience is currently available in US, UK, DE, FR, IT, ES, CA, AU, AR, MX, BR, CL, CO, JP, NZ.

Prime members now have access to the full catalog of 100 million songs which enables your music to be heard by every Amazon Music user. With this expanded audience and reach, you have the opportunity to convert more listeners into fans and superfans. You will also have increased opportunities with programming placements on playlists and stations. As a result, you have the potential to increase your streams on Amazon Music.

Content on Amazon Music is either delivered by a record label or distributor. If you’re signed to a label, they’ll take care of getting your music to us. If you’re independent, we have agreements with a number of different indie distributors who handle licensing, distribution, payment, and other artists services to support getting your music heard on Amazon.

Check out CD Baby, TuneCore, DistroKid, Symphonic, STEM, AWAL, and Ditto as options. Each service is unique in what they offer, so be sure to read up when making your decision.

The easiest way to do this is via an aggregator. Checkout FUGA, Labelcamp, and Consolidated Independent. Each service is unique in what they offer, so be sure to read up when making your decision.

Your distributor has their own content delivery deadlines, but once they send it through to Amazon Music, we make every effort to have your content live on our service within 24 hours. Periodically, there may be unforeseen delays, but we’ll work to make sure it gets up quickly.

Royalties are paid to rightsholders in each country where our services are offered based on usage. For example, in Amazon Music Unlimited, in a given country we pay the recording royalties owed to each label/distributor, and the publishing royalties owed to each publisher/collecting society/performing rights organization, based on usage in each subscription tier (e.g., Individual, Family, HD). The rightsholders will then distribute the royalties Amazon Music has paid to them in accordance with the terms of their agreements with the artists.

ASIN stands for Amazon Standard Identification Number. It’s a unique, 10-character alphanumeric used for product identification within Amazon. It’s a lot like a barcode or serial number. Each artist, album, track, playlist, and retail item within Amazon has an ASIN.

You can locate an Amazon ASIN number in a few different places: product web address, product details, or by using a software tool for ASIN lookups. On Amazon Music an ASIN can be found in the product deep link under Share and is located after the qualifying text “artists/", “trackAsin=" or “albums/" as seen with the example below.